Episode 26: David Burkus. “How to lead high-performing teams from anywhere”

Episode 26: David Burkus. “How to lead high-performing teams from anywhere”

“How to lead high-performing teams from anywhere”

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David Burkus is one of the world’s leading business thinkers. Since 2017, David has been ranked as one of the world’s top business thought leaders by Thinkers50. His best-selling books have won multiple awards and have been translated into dozens of languages.  As a leadership coach and organisational psychologist, David’s work is changing how companies approach innovation, collaboration, and leadership.

David’s latest book: “Leading from anywhere. The essential guide to managing remote teams”  is the topic of this conversation.

Here are a few things that I have discussed with David:

  • How to set up and lead remote teams.
  • Feedback culture within remote teams.
  • What’s the future of WFH will look like.

To learn more from David how to lead teams remotely, check out those links:

Website: https://davidburkus.com/

LinkedIn: https://www.linkedin.com/in/davidburkus/

YouTube: https://www.youtube.com/c/DavidBurkus/featured

Twitter:  https://twitter.com/davidburkus?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

 If you enjoyed this episode and are committed to becoming a better leader, please subscribe and leave a review. It will help me grow my podcast and invite more amazing guests to my show.
Have a great day on purpose!
Episode 25: Robin Dreeke. How to build rapport and trust with anyone

Episode 25: Robin Dreeke. How to build rapport and trust with anyone

Robin Dreeke. How to build rapport and trust with anyone

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Robin Dreeke is a best-selling author, professional speaker, trainer, and retired FBI Special Agent and Chief of the Counterintelligence Behavioral Analysis Program.
As a master spy recruiter and Behavioral Analysis Expert, Robin built highly effective tools for all aspects and stages of interpersonal communication and relationship development.
He has combined all these tools and techniques and created a one-of-a-kind formula for success with people. Today, Robin is a recognized expert, author, and gifted lecturer in the art of interpersonal communication, relationship building and Trust. These skills are used every day in leadership, sales, human resources, and all aspects of life, both business and personal.
“Everything in life comes down to being able to create great trust, great relationships, great partnership and create a circle of trust inside of organisations”                                                                                   

Show  notes                                                                                                         

During our conversation, we have discussed:
  • To become a great leader, we have to shift the focus from ourselves to others.
Robin’s formula consists of building into our communication those 4 things:
  1. Seek the thoughts and opinions and others, rather than giving them yours
  2. Talk in terms of their priorities instead of yours
  3. Be non-judgmentally curious
  4. Give people choices
Doing at least one of them in each conversation makes people like and trust you instantly.
  • How important is managing expectations are when building relationships and how to do it effectively
  • The difficult conversation often starts with us saying “Stan by, I am about to throw you out of the tribe”. Robin explained what managers can do differently to avoid this, frequently unintended, situation.

Here are few more places where you can learn more from Robin Dreeke on building rapport, trust and meaningful relationships:

If you enjoyed this episode and are committed to becoming a better leader, please subscribe and leave a review. It will help me grow my podcast and invite more amazing guests to my show.

Have a great day on purpose!

Episode 24: Mark Bowden. Communication skills that win trust and credibility.

Episode 24: Mark Bowden. Communication skills that win trust and credibility.

“How to develop communication skills that win trust and credibility”.

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Mark Bowden is a global authority on nonverbal communication. Voted #1 Body Language Professional in the world for two years running makes him a sought-after expert and incredibly engaging keynote speaker.
Mark’s work is consistently invaluable to sales and leadership teams, CEOs of Fortune 500 companies, and prime ministers of G7 powers.
His Tedx Talk reached millions and in my opinion, is one of the most engaging Ted Talks ever delivered. It perfectly encapsulates Mark’s expertise as Body Language Professional and his exceptional Public Speaking skills.
He is a bestselling author of 4 books on the subject of body language and human behaviour, with his first book Winning Body Language now translated into five different languages.

What have we discussed with Mark:

  • Am I an authentic person?
  • There are situations like creating video content or live interviews. where my body language is animated like in my videos, and there are moments when sit and talk still.
  • Which version of me is the authentic Raf?
  • Turns out that I (and you as well) are like diamonds!
  • I was curious about how can leaders build more trust through their body language. Mark explained, using my wrestling background, what is the body language of calm and assertive.
  • As we are spending more and more time leading people remotely, I was wondering how can managers build more trust and credibility on video calls.
  • Mark demonstrated how can you adjust your settings to be more engaging and likeable, therefore more trustworthy.
  • I’d like to become a highly engaging speaker that moves people, so I asked Mark what’s the best place to start mastering our public speaking skills. “There is a way better way than starting with words”.
 To learn more from Mark Bowden how to build more trust and gain credibility, follow those links:

 If you enjoyed this episode and are committed to becoming a better leader, please subscribe and leave a review. It will help me grow my podcast and invite more amazing guests to my show.

Have a great day on purpose!
Episode 23: Derek Gaunt. Treat employees as hostage-takers.

Episode 23: Derek Gaunt. Treat employees as hostage-takers.

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Derek Gaunt: How to treat employees as hostage-takers.

Derek Gaunt is a lecturer, trainer, author of “Ego, Authority, Failure and member of the Balck Swan Group. With over 20 years of experience in hostage negotiations, Derek is versed in de-escalating emotions and returning people to a normal functioning level for better decision-making and behavioural change.
Ego, Authority, Failure: Using Emotional Intelligence Like a Hostage Negotiator to Succeed as a Leader” is filled with actionable tips that can help front-line managers, middle managers, and C-suite executives grow as leaders to inspire their teams and achieve their business goals.
Just like hostage negotiators use truly universal techniques, the skills taught in this book can apply to nearly every business situation.
During this conversation, Derek walked me through the hostage negotiator’s tactics and tools and showed me how to apply them to feedback conversations scenarios and difficult conversations with employees.

SHOW NOTES:

Tactical Empathy

Is a solution to any relationship! You will learn various tools that combined, will help you establish trust and defuse emotionally charged conversation.
“We call it tactical empathy because it’s deliberate and it is strategic. The best purveyors of tactical empathy are hostage negotiators and sociopaths. We both use it because we know it’s effective.”

Accusation Audit

To create psychological safety, hostage negotiators starting with accusations early on. 
You will hear how Derek starts performance review with accusation audit and explains why it is so effective.
“There is no clearer way for you to demonstrate that you are trying to see it from their perspective than for you to start verbalising things that they haven’t even said yet”.

“No” Oriented Question

Another counterintuitive at first, and highly effective tactic.
If you’d like people to say yes to your request, formulate a question that makes them say “NO”
“People are “YES” addicted “YES” is becoming a dirty word. YES means obligation, YES means commitment, Yes means I HAVE NO ROOM. You are giving them a choice when you change to NO ORIENTED question. They feel like they have an option.”

Quick 2 plus 1

It’s a combination of 3 simple tools that the Black Swan Group is coaching their students that will give you an edge in every negotiation or difficult conversation.
Derek coached me on how to use Labelling, Mirroring and Dynamic Pause.
Two hacks on how to stay cool ahead of the difficult conversation
I asked Derek how did he keep his ego and authority at bay when negotiating with criminals?

 To further progress your negotiation and leadership skills, connect with Derek, check out the Black Swan Group and grab his book “Ego, Authority, Failure”:

 
 
 
 
 
 
 
 
Episode 22: Kris Macc and Catherine De La Poer: How to build a team with EQ at its heart

Episode 22: Kris Macc and Catherine De La Poer: How to build a team with EQ at its heart

How to build a team with EQ at its heart with Kris Macc and Catherine De La Poer

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EQ is a better success predictor than IQ for managers, and as leaders, we need to spend more time developing our Emotional Intelligence skills and looking back at my career, it’s a piece that I was missing during my early management years.
Catherine De La Poer and Kris Macc are EQ champions and my today’s guests that helped me understand how to build a team with EQ at its heart.
As EQ coaches and Keynote Speakers, Cath and Kriss are helping leaders across the globe developing EQ skills and build thriving, resilient and engaged teams.
The synergy between Cath and Kriss is unique and it brings the best out of their slightly different coaching styles and backgrounds.

In this episode we have discussed:

-How to build trust with your team from the scratch
-Is there a place for vulnerability in leadership?
-Why Cath shouldn’t be promoted to her first management role at the age of 22, and why her deputy was a better choice
-Importance of Self-Awareness.
-How I discovered what triggers my terrible behaviour towards my employees(and how I solved it)
-Empathy: one of the most important and hardest skills to develop.
-3 questions that Kriss is asking her clients that will help anyone develop more empathy
-Empathy within multicultural teams
 
Are you up for a small challenge to share your feedback with a feedback coach?
Let me know your thoughts about this episode, and send me an email at Raf@feedbackcoach.co.uk
I love receiving very detailed feedback!
 

Connect with Kris Macc:

Connect with Catherine De La Poer:

 
Thank you for listening to “Coaching Leaders”!
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Your subscription and rating are helping me grow my podcast and reach more people. 
If you enjoy the content and value that my guests are bringing to you, please subscribe and rate this podcast.
 
Have a great day on purpose!
 
Raf
Episode 21:Dr. Helena Boschi: How neuroscience makes feedback easier

Episode 21:Dr. Helena Boschi: How neuroscience makes feedback easier

How neuroscience makes feedback easier with Dr Helena Boschi

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Dr Helena Boschi is a psychologist specialising in applied neuroscience that helps organisations across the globe understand and benefit from neuroscience that explains why we do what we do. Dr Helena is an author of the book titled ‘Why We Do What We Do’ which seeks to explain how the workings of our brain affect our behaviour and how we should be dealing with the modern world of increasing technology, rapid change and constant uncertainty.

In this episode, Helena made it easy for me to understand:

  • the neuroscience of the “Feedback Sandwich” technique and why it doesn’t work.
  • I have learned about the devil sibling of placebo: nocebo and how it impacts our feedback conversations.
  • You will also learn how to leverage the words “because” and “but” based on how our brain processes them.

To learn more about Dr Helena Boschi or to book her as a keynote speaker:

My interviews are live-streamed conversations, check out my LinkedIn profile for more details.
I’d love to create even more value for you and invite more incredible guests to my show. Your downloads, subscriptions and reviews are invaluable to me.
Have a great day on purpose!